OUR KEY DIFFERENTIATOR
CUSTOMER SERVICE,
OUR AREA OF EXCELLENCE
Laisser Passer is more than a luxury car rental service with chauffeur. With professional advice on the organization of your journey, we are by your side to assess your needs and free you from the minutia of planning your trip.
We are intimately familiar with the vagaries of car journeys and the stress they may cause. We adapt responsively with control and flexibility to changes in your requests.
We provide you with complete ease of access to all our services :
- Book our services days or weeks in advance via email, or even on the same day (subject to availability);
- Automatic booking confirmation email;
- Simple, clear, flat-rate pricing model;
- Easy payment methods: credit card, bank transfer, cash, cheque;
- Pay per journey or per month (with itemized statements).
We monitor the quality of our service by telephone and using a written questionnaire.
Our sales department can be reached 24/7.
LAISSER PASSER’S
QUALITY AND SAFETY CHARTEr
excellence
experience
TRUST AND DISCRETION
RESPONSIVENESS & ADAPTABILITY
Laisser Passer commits to carrying its passengers safely and in the utmost comfort:
- Newer vehicle models still under manufacturer’s servicing program;
- Experienced drivers undergoing a rigorous selection process according to Laisser Passer’s professional criteria;
- Professional development training provided for all Laisser Passer’s permanent drivers;
- Smooth, effective and careful driving;
- Daily checks of vehicle’s usage (speed, itinerary, etc.).
Laisser Passer is committed to be a trustworthy partner :
- Bookings received via a secure system and confirmed via automatic email;
- Travel orders sent in writing and receipt confirmation requested;
- Systematic checks of drivers’ punctuality;
- Cars equipped with GPS so you always know their location;
- Reconnoitering of at-risk locations and itineraries;
- Maximum responsiveness to schedule changes.
Laisser Passer is committed to be a quality partner:
- Drivers selected for their innate sense of hospitality, service and presentation;
- Discretion, integrity and confidentiality;
- Implementation of rational driving principles ensuring respect of the passenger, vehicle and environment.
- Bilingual French/English speaking chauffeurs on request
- Beyond its service, Laisser Passer is committed to cater to the interests and needs of its passengers.
Laisser Passer is committed to be an advising partner:
- Research, advice and systematic implementation of optimal solutions for each itinerary/ program;
- Best price/safety performance guaranteed for all available solutions;
- As a professional in the field of luxury car rental with chauffeur, Laisser Passer is committed to offering free advice to facilitate all clients’ projects.